FAQ`S

Frequently Asked Questions (FAQ`S)

This section will get you the answers you need instantly with ease. If you need help getting started, or encounter a problem, your first step should be to read through our easy to understand FAQs. These FAQs cover 95% of our customer's questions.

Feel free to contact our support department if you cannot find a solution, in this online help

Bulk Sms Faq`s

1. What is Bulk SMS Service?

The Bulk SMS service is the service through which one can send SMS in Bulk, i.e. thousands or text messages in just one click. In this process you need to upload an Excel file containing the database of a list of mobile numbers or can also send it directly through Excel using our SMS Excel plug-in. And you can send the same message to thousands of mobile numbers in an instant.

2. How can I start sending bulk SMS?

To get started sending bulk SMS the first thing needed to be done is to get registered to our site and order a SMS package suiting you. After that you will receive a welcome email containing your login credentials and links to help files. After that you need to Log- in to your account and upload your database (Excel file) containing the mobile numbers, compose message, and click on the Send Button. You can also send messages directly from Excel as well. To send your messages through Excel you need to download and install our SMS Excel plug-in. You can view and the message or delivery reports after that.

3. How do I make a payment?

We accept all major credit cards like Visa, MasterCard, American Express etc (through PayPal). Transfer the amount directly to our account with online funds transfer. Pay using Cheque / Demand Draft / Payorder.

4. What are SMS credits?

The SMS credits are the Currency you need to purchase to send Bulk SMS. In general the idea is that 1 credit equals to 1 message. But in case of special offers there can be discount options as well.

5. What is the maximum text length allowed in single SMS?

In our case we offer 160 character messages. This means that you can send 160 characters in a single message. However, if the length exceeds the character limit then it will be delivered as 2 or more messages according to the character count and the charges will also be in accordance to that. The character length for 2 messages is 306, for 3 messages are 459, for 4 messages are 612, and for 5 messages are 724.

6. How do I know my credit balance?

Your credit balance can be seen in your control panel when you login to your account.

7. Can I send Local and National SMS using Bulk SMS Service?

Yes. This is the most interesting part as there is no difference in costs for local or national SMS and you can easily send your message throughout India.

8. Is it possible to integrate bulk SMS into our software?

Yes. We provide you APIs which can easily be used in your software.

9. After making payment how long will it take for my account to get activated?

As soon as we get the confirmation of your Payment your account will be activated within 24 hrs maximum. You will receive an SMS alert on Registered Number for Username and Password. You will also get an email as soon as the account is created.

 

Voice Sms & IVR Faq`s

1. What is the duration of the pulse?

Pulse is of 30 seconds. There is a 1 sec call-setup and 1 sec call-disconnect time which gets added to the call duration. This allows only calls of 28 seconds of talk time to be carried in one pulse and 58 seconds of talk time to be carried in two pulses.

2. Which all languages does your Text 2 Speech system support?

Our system supports all 26 Indian languages.

3. Is there a validity clause?

No, there is no validity clause. As of now all the credits come with a lifetime validity.

4. Is there any limit on the Phone numbers that can be uploaded?

No,there is no limit on the numbers that can be uploaded through the Phonebook. Please make sure that phonebook is either a CSV or a TXT file.

5. What is the duration of the pulse?

Pulse is of 30 seconds.

6. Can i schedule calls on landline numbers as well?

Yes you can schedule calls on both mobile and landline numbers. Please make sure that the number entered is a ten digit number For example: Mobile Number should be entered without 0 or 91 (9711520500) Land line numbers should be entered with the std code omitting 0 (1146208080)

7. Is there a difference in rates for STD and local calls?

No there is no difference in rates for STD and local calls.

8. What is the calling capacity of your system?

We can make 6000 calls simultaneously. 20 Lac (approx) calls can be done through the system in 10 hours. Actual throughput depends on network load conditions.

9. How will I be billed?

We work on a prepaid model. As soon as you deposit the money in our accounts, the credits would be given to you. The credits will be deducted for any of the services that you consume like outgoing calls / incoming calls etc

10. Can I listen to the message again by pressing 1?

Yes, we support DTMF Key Presses (Dual tone multi frequency). We also allow you to make an IVR which loops on a Key Press. This can be achieved through IVR Studio.

11. How is integration with existing applications handled?

Integration with the existing applications / website can be done through APIs. Documentation on APIs can be accessed from the API Section on the website.

12. What is an IVR? How can I develop my own IVR?

IVR stands for Interactive Voice Response. IVR (Interactive Voice Response) is a technology that allows users (usually callers) to obtain information from a phone system without the assistance of an operator. IVRs can accept input from callers, usually in the form of pressed phone keys, and can accept voice input and in some cases translate that into actions. You can design an IVR by a simple drag and drop application on our website called "IVR Studio". Using this application you can create IVR's with Text to Speech (TTS), DTMF (Dual tone multi frequency) inputs.

13. What is High Risk/Low Risk Number in Inbound Calls panel?

Low Risk Numbers are the numbers which are reserved for incoming calls only. High Risk Numbers are the numbers which we also use for outgoing calls and it may get disconnected due to Do Not Call Requirements.

Whenever someone buys an incoming service, he is assigned 2 Numbers - Low Risk and High Risk. Low Risk Number he can publish on his visiting cards / pamphlets etc and High Risk number, he can use as the Sender-ID while making outgoing calls.

 

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