IVR Service

Interactive Voice Response (IVR) System

IVR System is a technology that automates interactions with telephone callers. Enterprises are increasingly turning towards the IVR System to reduce the cost of common sales, service, collections, inquiry and support calls to and from their company.

IVR solutions enable users to retrieve information including bank balances, flight schedules, product details, order status, movie show times, and more from any telephone. Additionally, IVR solutions are increasingly used to place outbound calls to deliver or gather information for appointments, past due bills, and other time critical events and activities.

The Need

However small or large, for any organization it is extremely cumbersome to answer all phone calls manually. Though some customer calls require human interaction, most of them have obvious and regular responses that can be answered in an automated manner. There arises a need to develop a system which enhances productivity and user experience while reducing cost of answering customer calls. The system should help the customer perform the desired tasks anytime and from any corner of the world. Your customers can access the required information just by dialing a number while you are away from office as well as after office hours.

The best example of IVR is your mobile operator's customer care number where when you call, you get most of the required information from a pre-recorded voice.

Imagine a telephone banking IVR that allows you to perform various transactions, including bill payments, account information, money transfer and so on.

Solution

We provide an extremely smart and flexible solution to access information and perform important tasks using the phone keypad. IVR system can direct customers to the right support channel they need.(e.g.: Press 1 for sales, Press 2 for promos, Press 5 to talk to an executive, etc.)

IVR systems don't sleep. They don't take lunch breaks. They don't go on vacations. An IVR system can be available 24 hours a day to field questions and help customers with simple tasks.

IVR Advantages:

Interactive Voice Response systems largely reduce customer service costs and provide you with the following advantages

1) Print and provide only one number for all the departments in your advertisements and brochures.

2) Will impress your callers and increases the reputation of your brand name.

3) Excellent customer satisfaction

4) Attending the call at the first ring

5) Multilingual greetings to the caller

6) It is very useful when you have to distribute same type of information to every caller.

7) IVR works 24 hours a day and it never greets a caller with tired voice.

The advantages of IVR are endless
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